TERMS AND CONDITIONS
These Terms and Conditions became effective on 01/06/2025. We kindly ask you to review this section thoroughly before beginning gameplay. Accessing and using this site constitutes your agreement to these Terms and Conditions.
These Terms and Conditions are subject to the laws of Curaçao and shall be interpreted accordingly.
The English language version takes precedence.
1. General Provisions
1.1. Players acknowledge that participating in games involves potential loss of deposited funds in their iWild casino account. Online gambling may be prohibited in certain jurisdictions. Players understand and accept that iwild casino cannot offer legal counsel or assurances regarding the lawfulness of using the Website's services in their location. We make no representations that our services meet legal requirements in any Player's jurisdiction. Players access and use iwild services voluntarily and at their own discretion, accepting liability for determining whether service usage complies with applicable local laws. Accessing the Website and participating in games occurs entirely at the Player's risk. Players must recognize gambling's addictive potential and exercise responsible gaming practices. iwildcasino.ie exclusively serves Players aged 18 and above.
1.2. iWild casino IE operates under the ownership of Goodwin N.V., a Curaçao-incorporated company bearing registration number 151353, with registered address at Abraham de Veerstraat 9, Willemstad, Curaçao. iWild Ireland holds licensing and regulatory approval from the Curaçao Gaming Control Board (license OGL/2024/758/0228). LUCKYLUCK LIMITED, registration number НЕ 404194, a Cyprus-organized company with registered office at 9 Vasili Michailidi Street, 3026, Limassol, Cyprus, serves as payment agent representing Goodwin N.V. (collectively referred to as the "Company" or the "Casino").
1.3. The Casino may modify these Terms and Conditions when circumstances require. We will make reasonable efforts to inform Players of substantial changes via email. Nevertheless, we encourage all Players to regularly review this page for potential updates.
1.4. These Terms and Conditions create a legally binding agreement between Players and the Casino. Players must thoroughly review these Terms and Conditions before account registration. Players who disagree with any provision must refrain from using or continuing to use the Website.
1.5. Players agree to receive electronic communications from the Casino (including email), SMS messages, or phone calls (Communication Channels). Communication with Players occurs through these channels or through Website notices. Players may unsubscribe from promotional emails. However, we retain the right to send critical information regarding account balances or Website functionality regardless of email opt-out preferences.
2. Game Availability
2.1. Players should understand that certain games may be inaccessible in specific jurisdictions, as mandated by game provider policies, which are subject to periodic changes.
2.2. We cannot guarantee that returns, deposits, winnings, or bonuses obtained by Players residing in territories restricted by license holders, software providers, or payment processors through encrypted internet connections designed to mask geolocation will not be forfeited and may be reclaimed upon our demand. Such Player actions constitute violations of these Terms and Conditions. We reserve authority to deny account registration, suspend or terminate Player accounts, withhold winnings, and apply such funds toward damages resulting from Player actions.
3. Supported Currencies
The Website supports gameplay in the following currencies: Bitcoin (BTC), Ethereum (ETH), Tron (TRX), USDT (ERC-20), (TRC-20), additional cryptocurrencies, EUR.
4. Eligibility Requirements
4.1. The Casino serves Players exclusively from nations and geographic areas where online gambling operates within legal boundaries. Players bear sole responsibility for investigating existing gambling laws and regulations governing their jurisdiction before placing Website wagers.
4.2. The Casino exclusively accepts adult Players (minimum age 18) and Players meeting the age threshold specified by their residence jurisdiction for online gaming eligibility. Players bear sole responsibility for researching applicable laws and regulations concerning age restrictions for online gambling in their jurisdiction.
4.3. Players hold complete and exclusive responsibility for ensuring participation in games does not violate applicable laws. Depositing real funds and playing for monetary stakes falls under the Player's country laws, and adhering to local regulations remains their sole obligation.
4.4. We reserve authority to request age verification from Players and restrict Website access or suspend accounts for Players failing to satisfy this requirement.
4.5. Players from these countries and territories ("Restricted Countries") cannot deposit or play real money games: Australia, Curaçao, France, Netherlands, United States of America, United Kingdom, Türkiye, China, Saudi Arabia, Ukraine, Thailand. The Casino cannot ensure successful withdrawal processing or refunds if Players violate this Restricted Countries policy.
4.6. Players from countries and territories restricted by the Financial Action Task Force (FATF) cannot deposit or play real money games. Blacklisted countries: North Korea and Iran. Greylisted countries: Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Jamaica, Jordan, Haiti, Mali, Morocco, Myanmar (Burma), Nicaragua, Pakistan, Panama, Philippines, Senegal, South Sudan, Syria, Turkey, Uganda, United Arab Emirates, Yemen, and Zimbabwe. The Casino cannot ensure successful withdrawal processing or refunds if Players breach this Terms and Conditions policy.
4.7. We additionally prohibit payments and user registrations from these countries and territories: Afghanistan, American Samoa, Barbados, Botswana, Burundi, Cambodia, Central African Republic, Cuba, North Korea (DPRK), The Democratic Republic of the Congo, Fiji, Guam, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Pakistan, Palau, Palestine, Samoa, Somalia, South Sudan, Sudan, Syria, Trinidad and Tobago, Uganda, Venezuela, Yemen, Zimbabwe.
5. Player Account Usage
5.1. Players must register on the Website and establish an account before placing wagers.
5.2. Players must complete all mandatory registration form fields, including valid email addresses. Without valid email addresses, we cannot assist with password recovery, and deposit or withdrawal capabilities will be unavailable. Players bear sole responsibility for ensuring provided information is truthful, complete, and accurate.
5.3. Players select their own username and password for account access. Players hold exclusive responsibility for maintaining login credential security. Players must not reveal login details to anyone. The Casino bears no responsibility for third-party account abuse resulting from Player disclosure of login details, whether intentional, accidental, active, or passive.
5.4. We employ SSL encryption for transaction security. Customer data receives confidential treatment and will not be sold to external parties.
5.5. Players should note that withdrawals must utilize the same method employed for deposits.
5.6. All information provided to iWild casino throughout this agreement must be truthful, complete, and accurate. Players must promptly notify iWild casino Ireland of any information changes.
5.7. Players cannot transfer funds from their account to other Players, receive funds from other Players into their account, or transfer, sell, or acquire user accounts.
5.8. Circumstances may arise where wagers are confirmed or payments executed erroneously. In such instances, the Casino reserves authority to cancel all wagers containing errors or correct mistakes by resettling wagers at accurate prices/spreads/terms that should have applied when wagers were placed absent the error.
5.9. If Players discover potential software errors or incompleteness, they agree not to exploit them. Players agree to immediately report any errors or incompleteness to iWild Ireland. Failing these obligations entitles the Company to full compensation for all error-related or incompleteness-related costs, including costs associated with the error/incompleteness and the Player's notification failure.
5.10. The Company reserves authority to withhold payments when suspicion or evidence exists of Casino system manipulation. Criminal charges will be pursued against any Player or other person(s) who has/have manipulated or attempted to manipulate the Casino system. iWild casino reserves authority to terminate or modify any games or events offered on the Website.
5.11. Only one Casino Account per Player is permitted. Should you attempt or succeed in opening multiple Casino Accounts under your name or another name, or should you attempt or succeed in using the Website through another person's Casino Account, the Casino will be entitled to immediately close all your Casino Account(s), retain all funds in such Accounts, and ban you from future Website usage.
6. Deposit Procedures
6.1. Players may only participate in real money betting games if sufficient funds exist in their account. Demo games or other complimentary games may be available on the Website at the Casino's sole discretion.
6.2. Players should note we impose no minimum deposit requirements. Maximum deposit amounts depend on Players' chosen payment methods. Additionally, we provide cryptocurrency betting options.
6.3. Under certain circumstances, we may credit a Player's account with a personal bonus. Bonus crediting conditions and amounts are determined by the Casino and published on the Website periodically. Special withdrawal requirements may be specified according to bonus policy or loyalty program rules (including but not limited to wagering requirements).
6.4. iWild is not a financial institution and should not be regarded as such. Player accounts will not accrue interest.
6.5. The Casino does not function as an exchange and therefore does not execute currency conversions.
6.6. Players may exclusively use personal funds to finance their accounts. Using this Website confirms that deposited funds are not borrowed and originate from clear, legal sources of wealth.
6.7. Players should note that due to cryptocurrency characteristics, deposit limits cannot apply to deposits made through payment systems.
6.8. Players wishing to limit their casino gambling should establish limits in their personal cabinet on the Website or contact [email protected].
6.9. Internet gambling may be illegal in Players' jurisdictions; if so, Players are unauthorized to use payment cards to complete transactions.
6.10. Cardholders bear responsibility for knowing online gambling laws in their country of domicile.
6.11. Minor participation in Website-offered activities is prohibited.
6.12. Chargebacks will result in account closure and balance offset.
7. Withdrawal Guidelines
7.1. The minimum withdrawal amount is $25 or equivalent. Maximum withdrawal amounts also depend on Players' payment methods. If requested amounts exceed particular payment system limits, withdrawals will be processed in installments. Maximum fiat currency withdrawal is limited to USD 1,000 or the equivalent in other currencies per transaction, subject to overall applicable limits.
7.2. If we erroneously credit Player accounts with unentitled winnings, whether due to technical pay-table errors, human error, or otherwise, amounts remain our property and will be deducted from Player accounts. If Players withdraw funds not belonging to them before we discover the error, the mistakenly paid amount will (without prejudice to other available legal remedies and actions) constitute debt owed by the Player to us. In cases of incorrect crediting, Players must immediately notify us via email.
7.3. Players acknowledge that funds are consumed instantly and the Casino does not provide refunds or cancellations. iWild casino reserves authority to distribute substantial wins in monthly installments.
7.4. We reserve authority to conduct verification procedures for each Player at first withdrawal and anytime thereafter, based on internal decisions without explaining reasons to Players. Such verifications may include copies of Players' passports, national Identity Cards, utility bill copies, or debit/credit card copies used for deposits.
7.5. Players bear responsibility for ensuring all KYC process documents are genuine. Providing fake or fraudulent documents may result in confiscation of deposits and potential winnings.
7.6. To withdraw, Players must wager active deposited amounts at least thrice before withdrawal. This procedure aligns with anti-money laundering practices. Players bear full responsibility for paying all fees and taxes applied to their winnings according to their residence jurisdiction laws.
7.7. In the unlikely event of Players depositing cryptocurrency funds to incorrect cryptocurrency network addresses (such as but not limited to sending BTC to BCH addresses), iWild will not attempt deposit amount recovery. In such cases, fees may be charged to recover lost funds covering recovery pursuit expenses; however, fund recovery is not guaranteed.
7.8. The Website's internal operating currencies are EUR and USD. Therefore, when Players transact in other currencies, credit card deducted amounts may be insignificantly higher than displayed at transaction time due to currency conversions by Players' banks or the Company's payment processing system.
7.9. Withdrawal processing times depend on payment providers and methods Players use. Processing typically takes up to 72 hours but is not limited. Once withdrawals are successfully processed and released, time periods will apply depending on payment methods used.
7.10. We reserve authority to employ additional procedures and methods to verify Player identity (Know Your Client) when processing deposits into Player accounts at any stage, including first deposits.
7.11. We reserve authority to call the telephone number provided in Player accounts, which at our discretion may be a necessary KYC procedure component. Until accounts are fully verified, no cashouts will be processed.
7.12. We are not a financial institution and should not be treated as such. Player accounts will not bear interest, and no conversion or exchange services will be offered at any time.
7.13. Each Player must fulfill wagering requirements before initiating withdrawals. This means each Player must place at least one bet equivalent in value to total deposited funds. Essentially, this constitutes a 3x wagering requirement of the deposited amount. To wager IWL funds, Players may exclusively place bets on iWild slot games; bets on other games will not count toward wagering requirements. Bonus Policy may apply different wagering requirements for specific bonus proposals.
7.14. iWild reserves authority to establish its own payment and withdrawal Terms and Conditions, including setting maximum and minimum withdrawal amounts per transaction. These terms may vary depending on withdrawal methods, user account status, and other factors influencing the withdrawal process.
7.15. If Players receive Free Spins or other No Deposit Bonuses, they must deposit at least $25 USD (or the equivalent in another currency) before withdrawing any winnings generated from these bonuses.
7.16. At iWild, the daily withdrawal limit is $1,000 (One thousand) for all Players. These limits ensure a smooth and fair gaming experience for all Players.
8. Responsible Gaming
8.1. Upon requesting self-exclusion, the Casino will immediately close that account and prevent the Player from playing on that particular account. We will make reasonable efforts to prevent new account openings, but it remains the Player's sole responsibility to ensure no other accounts are created. The Casino cannot be held accountable for potential losses on other accounts.
9. Inactive Accounts
9.1. An inactive (dormant) account is one that a Player has neither logged into nor logged out of for six (6) consecutive months. If a Player's account is deemed inactive, the Casino reserves authority to charge an administrative fee of either 5% of the balance or a maximum of 100 USD flat, whichever is greater.
9.2. Players authorize the Casino to debit this fee from their account at the beginning of the month following the day their account is deemed inactive, and at the beginning of every subsequent month their account remains inactive. The Casino will cease deducting fees if account balance reaches zero or if the account is reactivated.
9.3. All costs that may occur during refund procedures are borne by the Player.
9.4. If accounts remain inactive for 48 months, account balances will be confiscated.
10. Account Closure
10.1. Players may close their Accounts by contacting us via [email protected]. iWild must return to Players any and all funds from the Account. The repayment method will be chosen at the Company's absolute discretion.
10.2. To ensure anti-fraud measures, prevention of money laundering, terrorism financing prevention, and Player abuse prevention, iWild reserves authority to verify Player identity during the account closure process. This means iWild casino is entitled to request current documents from Players, conduct interviews (Skype or Zoom calls) with Players, request source of funds confirmation, or request high-resolution, visible selfie photos of users with current documents near their faces, even if Players previously passed identity verification.
10.3. The Company reserves authority to close Player Accounts and refund funds from Player Account balances, subject to relevant withdrawal charge deductions, at iWild absolute discretion without any obligation to state reasons or provide prior notice.
11. Liability Disclaimer
11.1. Players bear sole responsibility for reporting and accounting for any applicable taxes under relevant laws for any winnings they receive from the Company.
11.2. Players understand that participating in Games involves the risk of losing funds deposited into their accounts.
11.3. The Company does not acknowledge or accept liability for damage or losses to Players or third parties caused directly or indirectly by any:
11.3.1. Mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, reading fault, transaction error, technical failure, technical hazard, registration error, manifest error, game cancellation for any reason;
11.3.2. Force Majeure;
11.3.3. Terms and conditions violation by the Player or third party;
11.3.4. Collusion or criminal actions by the Player or third party;
11.3.5. Advice or recommendations provided by iWild or third parties via Services or Website;
11.3.6. Financial market fluctuations, including but not limited to exchange rate variances.
11.4. The Company shall under no circumstances be liable to Players, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss or damage arising under or in connection with Player use of services or Company failure to comply with Terms and Conditions that is not reasonably foreseeable to both iwildcasino and the Player at the time of entering the Terms and Conditions.
11.5. The Company's total liability to Players regarding all losses arising under or in connection with any wager or bet placed by Players, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall (to the fullest extent permissible by law) in no circumstances exceed the amount of the relevant wager or bet placed by Players that gave rise to the claim.
11.6. The Company reserves authority to close Player accounts and refund account balance amounts, subject to relevant withdrawal charge deductions, at the Company's absolute discretion without any obligation to state reasons or provide prior notice.
12. Anti-Fraud Policy
12.1. The Company maintains a strict anti-fraud policy and employs various anti-fraud tools and techniques. If Players are suspected of fraudulent actions, including but not limited to: colluding with other Players, engaging in fraudulent activities against other online casinos, denying payments, creating multiple accounts, cheating, or filing for bankruptcy in their country of residence, the Company reserves authority to terminate Player accounts and suspend all payouts. The Company may also notify relevant regulatory bodies of any Player fraudulent actions. Additionally, actions such as delaying game rounds, leaving large bets on the table, or exploiting software bugs are considered violations of the terms and conditions.
12.2. Should the Casino become aware of any user accepting bonuses or promotions solely to create positive expected value on bonus returns by using known practices aimed at securing cash out of said bonuses or in any way attempting to take advantage of Casino-received bonuses, we will enforce immediate winnings confiscation and account closure with the right to withhold any further withdrawals. Advantage play examples include delaying any game round in any game, including free spins features and bonus features, to later times when Players have no more wagering requirements or performing new deposit(s) while having free spins features or bonus features still available in a game; the Casino reserves authority to withhold any withdrawals or confiscate all winnings.
12.3. iWild prohibits Player collusion and does not allow any robots or programmed devices to participate in gameplay.
12.4. The Casino reserves authority to close Player accounts and refund account balance amounts, subject to relevant withdrawal charge deductions, at the Company's absolute discretion without any obligation to state reasons or provide prior notice.
12.5. Before processing refunds, all bonuses and winnings in Player balances will be deducted before calculating refund amounts.
13. Refund Policy
13.1. Players are free to contact our customer service team according to Website instructions to submit any complaints regarding our services.
13.2. To verify refunds, we reserve authority to request Players provide these documents:
13.2.1. Photos of both sides of Player passports, driver's licenses, or any other ID forms;
13.2.2. Proof of address (proof of address must be a photo of a paper document received within the last 90 days, such as government-issued documents, bank statements, bills, or similar);
13.2.3. Alternatively, Players can upload original PDFs of utility bills or bank statements showing their name and account number if they haven't uploaded them as proof of address.
13.3. Refund decisions may take up to 10 business days.
13.4. If refunds are approved, refund amounts shall be returned to Player accounts, Players shall be informed, and the procedure shall be finalized within 48 hours after decisions are made.
13.5. Before processing refunds, all bonuses and winnings in Player balances will be deducted before calculating refund amounts.
13.6. If Players wish to request refunds, they should contact us via email.
14. Complaints
14.1. Players are free to contact our customer service team according to Website instructions to submit any complaints regarding our services.
14.2. Complaints are handled in the support department and escalated within the Casino organization if support personnel did not immediately resolve the case. Players shall be reasonably informed about complaint status.
14.3. If disputes are not resolved at Casino management level, Players can contact any independent body, gaming authority, or licensing regulator listed on the Website.
14.4. In the event of any dispute, Players agree that server logs and records shall act as the final authority in determining any claim outcome. Players agree that in the unlikely event of disagreement between results appearing on their screen and game server results, game server logged results will prevail, and Players acknowledge and agree that our records will be the final authority in determining their online gaming activity participation terms and circumstances and this participation's results.
14.5. When we wish to contact Players regarding such disputes, we will use any contact details provided in Player accounts.
15. Penalties and Termination
15.1. If Players breach any Terms and Conditions provision, or the Company has reasonable grounds to suspect Players have breached them, the Casino reserves authority not to open, suspend, or close Player accounts, withhold winnings, and apply such funds toward any damages owed by Players.
15.2. Players acknowledge that we shall be the final decision-maker regarding whether they have violated rules, terms, or conditions in a manner resulting in their suspension or permanent barring from site participation.
15.3. The Company expressly reserves all intellectual property rights in and to Services and Content, and Players may not use Services or any Content for any purpose other than those set out above.
15.4. In particular, Players may not under any circumstances:
15.4.1. Remove copyright or trademark notices or other proprietary notices contained in Content or from any Content copies made under these Terms of Use;
15.4.2. Use any Content in any manner that may infringe any Company rights or third-party rights;
15.4.3. Use Content in any way that might be illegal or breach iwildcasino.ie Terms & Conditions;
15.4.4. Use, reproduce, modify, edit, mix or remix, apply any voiceover or commentary, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public, or circulate to any third party or exploit Services or Content in any way for commercial gain. 'Commercial gain' may include any activity attracting advertising revenue or subscription payments on distribution of or access to Company content, or by reducing any third party's need to subscribe;
15.4.5. Copy, publish, republish or redistribute, communicate or disseminate to third parties Content or any information obtained or derived therefrom in any way; or
15.4.6. Archive or store any Content for access by anyone other than a user.
16. Intellectual Property
16.1. The Website design and Services, all software contained within the Website and Services, and Content are protected by copyright, trademarks, patents, and other intellectual property rights and laws belonging to iwildcasino.ie or its licensors.
16.2. Players may only view, download and store on any compatible device, print out, use, quote from, and cite Content for their own personal, non-commercial use and on the condition that they give appropriate acknowledgment to iwildcasino.ie where appropriate.
16.3. iwildcasino.ie expressly reserves all intellectual property rights in and to Services and Content, and Players may not use Services or any Content for any purpose other than those set out above.