PRIVACY POLICY
1. Overview
1.1. The following Privacy Policy, outlines how iwildcasino.ie handles your personal information. At iWild, we prioritize transparency and simplicity, ensuring you understand exactly what information we gather and the purposes for which we use it.
1.2. This document details our approach to managing your personal data across all interactions—from casual browsing to account management and gameplay. You'll learn about your privacy rights, circumstances under which we may share or request information, and our methods for personalizing your experience. We encourage thorough review of all sections.
1.3. Should we implement substantial modifications to this document, we will notify you accordingly.
1.4. All personnel receive ongoing Information Security training and must adhere to strict confidentiality protocols and internal guidelines when managing your data.
1.5. For any questions or concerns regarding data protection matters, please reach out to our Data Protection Officer via [email protected].
2. Our Commitment to Privacy
2.1. At iWild, we hold the privacy of every customer in the highest regard. Your data security matters deeply to both parties, and we pledge the following:
2.2. We are dedicated to safeguarding your privacy. We utilize your information to enhance and streamline your experience. Your data remains secure under our protection. We maintain full transparency regarding data collection purposes and usage. We honor your choices and explain your rights clearly.
2.3. To process withdrawals, players must wager deposited funds at least once before requesting payouts. This requirement aligns with anti-money laundering regulations.
2.4. We reserve authority to implement additional identity verification procedures (Know Your Client) during deposit transactions. These may encompass selfie verification with identification documents. Account verification requires documentation (identification cards, payment method proof, utility bills, etc.) in Latin or Cyrillic script. Should you lack documents in these alphabets, we may request video verification displaying your identification materials.
2.5. We maintain the right to contact you via the telephone number registered to your account as part of KYC procedures. Withdrawals remain on hold until full account verification is completed.
3. Information We Collect
3.1. During account registration:
3.1.1. Personal identifiers including your name, email, mailing address, phone number, gender, and birth date;
3.1.2. Photo identification and address verification documents (for due diligence compliance);
3.1.3. Financial and banking information (to verify source of funds for transactions);
3.1.4. Account credentials including username and chosen password.
3.2. Throughout service usage:
3.2.1. Data regarding your interaction patterns with our offerings;
3.2.2. Website browsing behavior data—refer to our Cookies Policy for comprehensive details;
3.2.3. Device information used to access our platform (including model specifications, operating system, IP address, browser type, mobile identifiers);
3.2.4. Phone conversation recordings—we may monitor or record calls to verify instruction accuracy, resolve inquiries, fulfill regulatory requirements, enhance service quality, facilitate staff training, or detect fraudulent activity;
3.2.5. Information you voluntarily share or make publicly available, such as social media profiles.
3.3. Sensitive data categories
3.3.1. Information collected may include sensitive categories such as health-related data (concerning responsible gambling practices) (reference Section "Collection Purposes and Legal Basis").
3.3.2. Enhanced protective measures secure sensitive personal information and maintain confidentiality (reference Section "Data Security and Confidentiality").
4. Collection Purposes and Legal Basis
4.1. We acknowledge the trust customers place in us as their service provider. iWild maintains transparency regarding data collection purposes. Primarily, gathering your information enables us to deliver requested services and products. Additionally, data usage personalizes and improves your platform experience and facilitates important communications. Certain data collection satisfies legal compliance requirements. Data protection legislation requires us to establish lawful bases for processing activities. We apply different legal bases depending on specific processing purposes.
4.2. Contractual necessity—when processing is essential to fulfill our agreement with you. Our Terms & Conditions, which you accepted during registration, establish contractual terms and service commitments:
4.2.1. Service provision under our contract:
— Delivering gaming and betting services, activities, online content, providing related information, and handling your inquiries;
— Service administration including password reminders, system notifications regarding maintenance, Privacy Policy or Terms & Conditions updates, dormant account notifications, and account closure communications;
— Transaction processing.
4.3. Legitimate interests—when processing serves purposes outlined below, unless your interests, rights, or freedoms take precedence. We evaluate multiple factors including initial disclosure circumstances, your expectations, data nature, and processing impact on you.
4.3.1. Experience personalization:
— Delivering more relevant, customized services; for example, utilizing play history to generate personalized recommendations;
— Signed-in or subscribed users receive personalized experiences. To opt out of marketing communications or disable personalization, contact Customer Service or email our Data Protection Officer.
4.3.2. Service and product enhancement:
— Optimizing online navigation experience;
— Conducting analysis and research to improve iWild offerings;
— Testing new systems and upgrading existing infrastructure;
— Assessing marketing effectiveness through market research and training;
— Customer modeling, statistical analysis, and trend identification to develop improved products and services.
4.3.3. Communication and interaction:
— Contacting you regarding services via phone, email, mail, or social media;
— Managing promotional campaigns and competitions you enter;
— Inviting participation in customer surveys, questionnaires, and market research conducted by iWild or authorized partners. Market research improves our services; however, participation remains voluntary. Declining research invitations won't affect service access;
— Addressing queries and complaints.
4.3.4. Enhanced gaming safety and enjoyment:
— Deterring, preventing, or detecting third-party software usage in peer-to-peer gambling;
— Deterring, preventing, or detecting activities violating our Terms & Conditions;
— Conducting affordability assessments to verify sufficient funds for service usage.
4.4. Sensitive data categories
4.4.1. Processing occurs only when:
— You provide explicit consent;
— Information has been publicly disclosed by you;
— Processing is necessary for establishing, exercising, or defending legal claims;
— Processing serves substantial public interest under European Union or Member State legislation.
5. Information Sharing Practices
5.1. Typically, we refrain from sharing personal information with external entities for marketing purposes. However, certain circumstances necessitate sharing with group companies, service providers acting on your behalf, and third parties during legal compliance. Information may transfer during mergers or business sales, as customer data typically accompanies such transactions. We would notify you before implementing such transfers. Shared information is exclusively used for purposes specified in this Privacy Policy.
5.2. We may disclose personal data to third parties under these circumstances:
5.2.1. When required by regulatory bodies or legal provisions under governing law;
5.2.2. We may authorize Financial Institutions holding Account Holder accounts to disclose information requested by the Regulator;
5.2.3. To establish, exercise, or defend legal rights;
5.2.4. For verification, affordability assessments, and fraud prevention, we may transfer data to third parties;
5.2.5. With service providers enabling service delivery, including technology partners, data storage and processing companies, payment processors, and advertising providers;
5.2.6. With external auditors conducting independent verification for accreditation purposes;
5.2.7. To organizations purchasing or acquiring (or negotiating to purchase or acquire) our businesses, rights, or obligations under agreements with you. Following completed transfers or sales, receiving organizations may use your data consistent with our practices;
5.2.8. To successors in title to our business; or
5.2.9. With relevant regulators regarding self-exclusion matters.
6. Data Retention Period
6.1. We retain information only as long as necessary to fulfill collection purposes.
6.2. Active customer data is maintained to satisfy legal and contractual obligations. Following service cessation, we continue retaining personal information for specified periods due to:
6.2.1. Legal compliance under EU/local regulations (including anti-money laundering and licensing requirements);
6.2.2. Establishing or defending potential legal claims (such as negligence actions);
6.2.3. Fulfilling contractual obligations and exercising associated rights;
6.2.4. Legitimate interests following balancing assessments;
6.2.5. Adherence to data protection authority guidelines.
7. Your Data Rights and Options
7.1. Legislation grants you several rights concerning personal information we maintain, subject to certain conditions. To exercise these rights, contact our Data Protection Officer at [email protected]. Available rights include accessing, amending, and erasing held information, objecting to data processing, withdrawing consent, and data portability. You may file complaints with your data protection authority regarding our processing practices. Additional rights concern automated decision-making and profiling.
7.2. Registration information requested (unless marked optional) is mandatory for processing your registration, enabling communication, and ensuring gambling and financial law compliance. Without providing required personal information, service access becomes unavailable.
7.3. Access and rectification rights. You may request copies of held personal information through data subject access requests. You may also request corrections to incorrect or outdated information. These requests are free and can be submitted via email to our Data Protection Officer or Customer Services at [email protected].
7.4. Erasure rights. Under certain circumstances, you may request deletion of held personal information ('right to be forgotten'). This includes situations where:
7.4.1. Information no longer serves its original collection purpose (as described in this notice);
7.4.2. You withdraw previously granted consent and we lack alternative legal grounds for continued processing;
7.4.3. We process information based on legitimate interests but cannot demonstrate overriding grounds for continued processing;
7.4.4. No lawful processing basis exists under data protection law;
7.4.5. Erasure is legally mandated; This right remains subject to mandatory EU/local law retention requirements.
7.5. Processing restriction rights. You may request that we restrict ('block' or 'suppress') personal information processing. Under restriction, we store information but cease further usage. We maintain lists of individuals requesting usage restrictions to ensure future compliance. This right applies when:
7.5.1. You dispute information accuracy (during our verification process);
7.5.2. Processing is unlawful, and you prefer restriction over erasure;
7.5.3. We no longer require data, but you need it for legal claims; and
7.5.4. We process information for legitimate business interests, but you object pending verification of continued processing grounds.
7.6. Data portability rights. You may receive provided personal information in commonly used machine-readable format. This enables you to obtain and reuse information across different services. For instance, when switching providers, this facilitates safe, secure information transfer between IT systems without affecting usability. This limited right applies only when:
7.6.1. Processing relies on consent or contractual necessity, and
7.6.2. Processing occurs solely through automated means.
7.7. Objection rights. Based on your particular circumstances, you may object to processing of personal information that is:
7.7.1. Based on legitimate business interests (including profiling); or
7.7.2. Conducted for research and statistical purposes.
You may also object to personal information usage for direct marketing purposes (including profiling).
7.8. Consent withdrawal rights. When consent serves as our processing basis—such as for sales and marketing communications—you may withdraw consent anytime. We facilitate easy withdrawal through "unsubscribe" options in every communication. If difficulties arise, contact our Data Protection Officer at [email protected] for prompt resolution.
7.9. Automated decision-making and profiling rights. We occasionally employ systems making automated decisions based on personal information. This ensures decisions are swift, fair, efficient, and accurate based on available knowledge. Automated decisions may affect current or future product offerings, service features, or service usage ability.
We utilize automated decision-making in these situations:
7.9.1. Product and service tailoring—grouping similar customers (segmentation) to understand preferences and needs, offering more customized experiences;
7.9.2. Fraud detection—using personal information to identify potential account fraud or money laundering. Suspected fraud may result in account blocking or suspension;
7.9.3. Account opening—verifying product or service suitability based on known information and confirming eligibility. This may include age, residency, nationality, or financial position verification;
7.9.4. Bet-related risk assessment.
Data protection law safeguards individuals against harm from non-human decision-making, including profiling. You have rights against decisions—including profiling—based on automated personal information processing that produces legal or similarly significant effects.
Note this right doesn't apply when processing is:
— Necessary for contract execution; or
— Authorized by law; or
— Based on explicit consent.
Requests concerning this Section should be directed to our Data Protection Officer at [email protected].
We respond to Section-related requests promptly, within one month of receipt. This period may extend by one additional month upon prior notice if request complexity or volume necessitates. Request rejections include relevant justification.
Requests failing to meet data protection law requirements may result in: (a) reasonable fees reflecting administrative costs; or (b) request rejection.
8. Data Security and Confidentiality
8.1. We prioritize protecting entrusted personal information. All reasonable measures ensure information collected through iWild receives secure treatment consistent with this Privacy Policy and stringent data protection standards. We've implemented robust procedures and technologies preventing unauthorized access and misuse.
8.2. Payment providers encrypt credit card information. We collaborate exclusively with premier payment providers to protect customer confidential information.
8.3. Third-party security experts test our systems and applications multiple times annually. Additionally, our Intrusion Detection System monitors network traffic continuously for attack indicators or intrusions.
8.4. Our dedicated fraud department and advanced systems detect and prevent suspicious activity, maintaining iWild as a secure platform.
8.5. Accounts involved in suspicious activity face suspension and thorough investigation. Contact us immediately regarding doubts about account activity, including unrecognized transactions or unexpected balance changes.
8.6. iWild employs SSL encryption ensuring information confidentiality during data transmission. We never collect, store, or transfer card data. Payment operations execute entirely through payment gateway secure servers.
9. Complaint Procedures
9.1. To raise concerns regarding personal data handling, contact us for investigation by emailing our Data Protection Officer at [email protected].
9.2. If our response proves unsatisfactory or you believe processing violates legal requirements, you may file complaints with your national data protection regulator.
10. Policy Modifications
10.1. This Privacy Policy may undergo periodic updates reflecting operational or regulatory changes—please review it when submitting personal information. The most recent revision date appears on this page. Disagreement with changes requires discontinuing personal information submission and service usage. Continued usage constitutes deemed acceptance of Policy changes. You may delete your iWild account anytime. Significant Policy changes affecting personal information usage will receive prominent notification (including email notification for certain services). Express acceptance of such changes is required for continued service usage, with changes applying immediately upon acceptance.
11. User Responsibilities
11.1. By using iwildcasino.ie and providing personal data, you acknowledge the requirement to supply actual, accurate, complete information as requested. Additionally, you must notify us of information changes to maintain data accuracy and currency.
11.2. Breaching these obligations or providing false, incomplete, or Data Protection Law-violating information may result in registration rejection or immediate account suspension/termination without notice. Such cases preclude compensation claims related to application rejection or account suspension/termination.